Frequently Asked Questions

You can request a quote by filling out the online quote form on our website. Provide details such as origin, destination, cargo type, weight, and preferred service level. Alternatively, you can call our customer service at +1 (800) 555-0123 or email us at info@logistix.com. We typically respond within 2 hours during business hours.

Yes, all Logistix shipments come with real-time tracking. Once your shipment is booked, you’ll receive a tracking number and access to our online portal where you can monitor your cargo’s status 24/7. You can also opt for SMS or email alerts at key milestones.

Transit times vary based on origin, destination, and service level:

• Express Air: 1–2 business days (door-to-door)
• Standard Air Freight: 3–5 business days
• Economy Air: 5–7 business days

For exact timelines, please request a quote or contact our team.

Logistix provides limited liability coverage as per standard carrier terms. However, we strongly recommend purchasing additional cargo insurance for full protection. During the booking process, you can opt for insurance tailored to your shipment’s value. Our team can also advise you on the best coverage options.

Yes, Logistix is certified to handle dangerous goods (DG) by air, sea, and road. Our team follows IATA, IMDG, and ADR regulations to ensure safe and compliant transport. When requesting a quote, please specify the nature of your goods so we can provide the correct handling and documentation.

Shipping costs depend on several factors: origin and destination, weight and dimensions of the cargo, service level (express, standard, economy), type of goods, and any additional services (like insurance or customs clearance). We provide transparent, all-inclusive quotes with no hidden fees.

Typical documents include:

• Commercial invoice
• Packing list
• Bill of lading / Air waybill
• Certificate of origin (if required)
• Any permits or licenses for restricted goods

Our customs brokerage team will guide you through the requirements for your specific shipment.

Absolutely. Logistix offers comprehensive customs brokerage services. Our licensed brokers handle documentation, duties calculation, and clearance procedures to ensure your shipment crosses borders smoothly and complies with all regulations.

Cancellations must be submitted in writing. If the shipment has not been processed, a full refund may be issued. Once the shipment is in transit, cancellation fees may apply. Refunds for unused services are handled on a case-by-case basis. Please refer to our Terms and Conditions for detailed information.

You can reach our customer support team 24/7 via:

• Phone: +1 (800) 555-0123
• Email: support@logistix.com
• Live chat on our website
• Contact form on our Contact page

For urgent shipments, our Express Desk is available around the clock.